Shipping policy

 Shipping Policy

Last updated: July 2026

Shipping Cost

Shipping is free for all products.

Delivery Terms

The estimated delivery date is indicated on each product page. Delivery times depend on handling time and transport time for each product. Handling and transport days refer to business days (excluding weekends and public holidays). Same-day dispatch refers to orders placed before 2:00 p.m. GMT — orders placed after this time will depart the next business day. Delivery dates are estimates and may vary depending on the logistics company and local conditions. If there are any delays or incidents with your order, please contact us at info@hamptonhousefurniture.com. You will be notified of the shipment departure via email, and most couriers also send an SMS with your tracking number.

Order & Shipping Notifications

  • Order Confirmation: After a successful purchase, you'll receive a confirmation email with your order number.
  • Departure Confirmation: When your order is ready to ship, we'll email you the tracking number and the courier name.
  • Shipping Confirmation: Once shipped, you'll receive another email with tracking details; the courier may also notify you by text message or phone before delivery.

Order Cancellation

To cancel an order, contact info@hamptonhousefurniture.com immediately after purchase. You have a maximum of 3 hours from the time of purchase to request a cancellation. Refunds are issued to the original payment method. Once a package has shipped, the order cannot be canceled (see our Return & Refund Policy for next steps).

Inspection Window

Customers have 5 days from delivery to verify the integrity of all items. After 5 days, the shipment is considered accepted, and claims for shipping-related damages or missing items may not be accepted.

Which Courier Do We Use?

Domestic (USA): USPS, UPS, or FedEx. International: BorderGuru or DHL. Couriers may vary by destination and service availability.

Tracking Numbers

Once your order ships, you'll receive an email with tracking information. If you don't receive a tracking email, please contact info@hamptonhousefurniture.com.

Signature Required

For security, Hampton House Furniture may require a signature upon delivery and/or add shipping insurance on domestic orders.

Non-Delivery Due to Erroneous Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If a package cannot be delivered due to an address error, the buyer is solely responsible for non-delivery. If returned to sender, the buyer must pay a reshipping fee to attempt delivery again. If you choose not to reship, we may process a refund minus the original shipping costs incurred by Hampton House Furniture (if any) and any additional return/reshipping charges billed by the carrier.

Non-Delivery Due to Buyer Absence

You are responsible for ensuring you or an authorized recipient is available to receive the package. Carriers make reasonable delivery attempts and typically leave a notice if unsuccessful. You may reschedule with the carrier directly. If the package is returned due to repeated failed delivery attempts, a reshipping fee applies for a subsequent delivery. If you decline reshipment, refunds may be issued minus the original shipping costs incurred by Hampton House Furniture (if any) and any additional carrier fees.

Changes to This Policy

This Shipping Policy may be updated from time to time without prior notice. Continued use of our website and services constitutes acceptance of any changes.

Need Help?

Email us at info@hamptonhousefurniture.com